As a former recruiter for the famed Ritz-Carlton, known for setting the Gold Standard of customer service, Bart Berkey personally interviewed hundreds and hundreds of the best and brightest. But he observed that very few of them did what “everyone knows” a good candidate should do.
Bart’s philosophy, and the cornerstone of his book Most People Don’t, is that those few who are willing to do what others only talk about will succeed in their personal and professional life. Drawing from over thirty years of experience, he is an expert on excellence and standing out from the pack. A motivational storyteller, he engages hearts and minds through real-life stories that invite attendees to assimilate his “doing mantra” into their own experiences.
Not only do his keynote speeches drive real change, but he is a living example of doing more for his audiences. As one said, “Bart really took the time to get to know us in advance of our program and clearly customized his message to meet our goals.” Past clients include Liberty Mutual Insurance, Citibank, and Virginia Tech.
Bart was raised in Pittsburgh, graduated from Penn State University, and lives in Virginia with his wife and children. Recognized as one of the “Top 25 Most Extraordinary Minds in Sales and Marketing,” Bart has also held numerous global executive roles in the hospitality industry before devoting himself to teaching others how to achieve excellence.
Speaking Topics -
“NOW to NEXT”: A Growth Mindset
A growth mindset promotes a culture of continuous improvement, adaptability, and innovation, which in turn helps with employee retention, talent attraction, customer experience, and partner relationships. Often we are so BUSY in the NOW, that we can’t think about tomorrow. This discussion walks attendees through methods of “DOING NEXT”, moving FORWARD, and how to capitalize upon the major benefits of having a growth mindset.
“KEEPING YOUR EMPLOYEES FROM BECOMING SOMEONE ELSE'S”: Ask, Listen, and Act
Retaining and nurturing your talented workforce is essential to maintaining a productive and successful organization. This topic delves into the strategies and best practices that companies can employ to prevent their valuable employees from leaving for other opportunities. By understanding the key learnings from this topic, you can create a more engaging and rewarding work environment, fostering loyalty and long-term commitment among your team members.
“DOING DECENCY and THE CATALYST FOR KINDNESS”: Doing Right By and For Others
What does "Doing Decency" truly mean in the workplace? It goes beyond surface-level politeness; it embodies a profound dedication to honesty, fairness, and respect in all interactions. It creates a culture of kindness, compassion, and ethical behavior that extends to employees, customers, partners, and society as a whole. Learn how we all can embrace "doing right by and for others" in and outside of the office.
“MOST PEOPLE DON'T... BUT YOU DO”: Its EASY to BE, but BETTER to BECOME
Unlock the incredible rewards of taking action, even when distractions and obstacles may attempt to deter us. Join this engaging conversation as we delve into the genesis of this trademarked approach and its transformative application, resulting in profound gains in both personal fulfillment and professional excellence. Discover the secrets to achieving extraordinary outcomes by embracing the mantra of "doing" what "Most People Don't.
“ARE YOU A BUFFALO OR A GOOSE?”: Sharing and Caring Leadership
Discover the art of self-awareness and harness the power of aligning your individual strengths with the goals and aspirations of your team. Whether you're a "Buffalo" charging forward or a "Goose" flying in formation, this presentation will inspire you to embody the best of both worlds - the strength and unity of a buffalo and the collaborative spirit of a goose.
“HEART and SOLD”: Observing, Anticipating, and Over-Delivering
In a world increasingly driven by transactions and fleeting interactions, the concept of "Heart and Sold" emerges as a powerful profound and meaningful relationship to establishing connections with others. This approach encourages individuals to move beyond transactional exchanges and delve into relationship-driven interactions that foster emotional connections with both the seller and the product or service being offered.
“A CHEESEBURGER without CHEESE”: Service Above Expectation
If at a restaurant, you're met with a mere correction, "So, you want a hamburger," it might not reflect a service-oriented approach. Customer expectations have been reshaped. By observing, anticipating, and over-delivering with each interaction, you service excellence will stand out. Join us as we explore this art even when it means crafting a cheeseburger without cheese.
#BeBamboo: Flexibility is the Foundation
Helping others is not always easy as it requires passion, purpose, and teamwork to exceed the expectations of our guests, customers, and stakeholders. This session celebrates the theme for BEING BAMBOO in our daily lives. Offering resilience, flexibility, adaptability, and sustainability by "doing".
“YOU'RE DOING GREAT!”: Do Your Best and Celebrate YOU
Despite everything please remember that "YOU’RE DOING GREAT.!" It’s a reminder of the importance of sharing positivity. Whether you're facing challenges or simply need reassurance, remember that as long as you're doing your best, YOU’RE DOING GREAT. Sometimes, that's all we need to hear.
