One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP has shared his content-rich, very entertaining, and actionable presentations with enthusiastic audiences across North America and around the world including recent presentations in Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Johannesburg, and Dubai. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses and make more sales.
David's business insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, Why Customers Leave (and How to Win Them Back), and his newest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business.
Speaking Topics -
Ridiculously Easy to Do Business With™: Future-proofing your business by better responding to a new generation of wants, needs and expectations.
How, when and where we buy has changed dramatically in recent years. Winning today is often determined by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP shines a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects, and creating Customer Experiences worth sharing.
It’s not who you know, it’s who knows you!: How to attract the best customers and create an army of raving fans.
Never before have consumers (B2B and B2C) had so many choices. Not just whom to buy from, but how, where, and when. Being great at what you do is no longer a differentiator — It is merely the entry free. Today, winning in business is about creating and leveraging competitive advantages. In this highly entertaining, thought-provoking, and actionable presentation, Marketing and Customer Experience veteran David Avrin, CSP will show you and your team how to discover, create, and promote meaningful differentiation to gain visibility and earn customers who sing your praises.
