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JC Quintana

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JC takes audiences through an entertaining and inspirational story of the seven elements of relationship expectation management. He brings senior executive experiences, heart, and humor into a presentation that always captures audiences (from business and personal sides). Learn about the psychology that drives expectation setting and management and how it influences business strategies, customer experience and success, employee engagement, and partner loyalty. Funny, powerful, and essential to every business relationship.

JC Quintana's Experiences

Virtual In-Person
Virtual In-Person

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JC Speaks: Business Relationships

JC speaks about the seven elements of relationship expectation management for customers, employees, and business partnerships.

Laughter: Big Factor in Engage

Perhaps the one thing that brings audiences back to my events is laughter. It is so important to me that people learn from what I share, but even more that they have fun doing so.

Educator and Thought Leader

JC's business relationship framework is part of customer experience and human-centered design programs at universities throughout the United States.

  • What is your favorite quote? Meaningful dialogue leads to quality relationships.
  • Are there any moments that stand out as having a significant impact on your career? Having a stroke compelled me to focus on what I love as a career.
  • Outside of your profession do you have any hobbies/interests? Travel
  • Who do you look up to as a mentor and why? Brene Brown because of the attention she brings to candor and vulnerability.
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