Scott Deming is a highly accomplished senior executive with more than 30 years of success within agriculture, franchising, restaurants, food & beverage, not-for-profits, automotive, healthcare, retail, pharmaceuticals, utilities, visitor and tourism, financial and professional services, insurance, technology, distribution, manufacturing, and real estate. He leverages extensive brand development and strategic planning experience to improve an organization’s standing while implementing innovative solutions to support growth. Scott has proven his ability to build and motivate teams while developing unparalleled customer experience, innovation and leadership initiatives with his internationally acclaimed keynote presentations, training sessions and consulting arrangements.
Scott works with companies spanning any industry with current clients including Kansas Hospital Association, Canadian Association of Fairs & Exhibitions, Daikon Heating & Cooling, New Balance Athletic Shoe Inc., McDonald's of Russia, Hershey Foods, Pfizer, Delta Airlines, Verizon Wireless, General Motors, Farm Credit Bank, AT&T and PriceWaterhouseCoopers. Scott works closely with clients to identify core requirements and develops solutions with an emphasis on culture transformation, employee motivation and engagement, and corporate goal attainment, drawing on 30+ years of corporate experience. Key indicators of his success are represented by his training and workshop sessions that have been considered so impactful, that The Vision Council issued CXO Certification to all attendees.; his consultancy input to a national manufacturer recognized in supporting the company’s achievement of record sales figures; and assisting a Verizon Wireless subsidiary franchisee with customer service improvements which resulted in an 80% increase in sales.
From 1986 to 2003, Scott managed his own advertising company, establishing Deming Advertising and building a client portfolio prior to a company merger in 1991. By 1993, Scott had negotiated a buyout and returned his company to standalone status, rebranding the business as Ryan Communications Inc. He worked with B2B and B2C companies to formulate advertising solutions and grew the business to 70 employees and $30 million in annual revenue. His clients included Mom & Pop businesses and companies such as Benjamin Moore Paints, The Scotts Company, Bryant, Carrier, TroyBuilt, and Oki Data.
In addition to his executive career, Scott is President and Chair of Safe & Sound with Amaya; Founder and former Board Member of Service Nation / Service Roundtable; and former Board Member with Leukemia & Lymphoma Foundation. He has also served as an Advisory Board Member with United Way, American Heart Association, Salvation Army, Children’s Cancer Foundation, and Upstate Medical. He has also served as an Advisor and Lecturer on the topic of Career Development at various Universities and an Advisor and Mentor at Prison Engagements. Proving his thought leadership, Scott regularly contributes to blogs and Magazines. He has published articles in media including Inc. Magazine, Entrepreneur, Boston Globe, Sales & Service Excellence, and the Huffington Post. Scott is a confident and prolific public speaker. He has spoken at national leadership retreats, global leadership, sales and customer events, and user conferences. Scott has been interviewed for Fox News and national radio shows and has participated in live radio Q&A.
Speaking Topics -
Creating A Customer-Centric Culture For The Ultimate Customer Experience
In an era where innovation and expertise are revolutionizing the business landscape, Scott Deming's session stands out. This is not your typical “customer service” presentation. This program is a vital part of your focus on 'Transforming the Customer Experience.' Scott emphasizes that a truly customer-centric culture extends beyond direct customer interactions; it's a comprehensive ethos that encompasses everyone in the organization, regardless of their role.
In his engaging presentation, Scott will explore how every team member, even those who never face a customer, plays a pivotal role in shaping the customer experience and the overall brand. Through actionable strategies and insights, attendees will learn how to foster a culture where every action and decision aligns with the needs and expectations of the customers.
Join Scott Deming as he guides you through the principles of creating lasting customer relationships and driving growth in your organization. Discover how your team can transform every engagement into an opportunity to reinforce your commitment to the Ultimate Customer Experience and establish your company as a trusted partner in every customer’s journey.
A Guide to Unique and Effective Leadership
Most companies have a mission statement, but it's merely a well written paragraph, mounted on the wall of the conference room and visible on the company website. Very few organizations live that mission statement, because it was written by a few people at the top who thought the words would resonate with their customers, with very little thought put into where the words came from.
In this dynamic leadership and teamwork driven program, based on Scott Deming's second book - "Powered by Purpose" he challenges you and every attendee to "understand your values and where those values came from, and how those values dictate your decisions and drive you to your purpose". Next, he shows the process for surrounding yourself with people who share your values and desire your purpose. This does not mean to surround yourself with yes men and yes women. In fact, Scott discusses the importance of tossing out ego and welcoming healthy debate and contrary ideas.
Case studies will be discussed, corporate heroes will be highlighted and proof will be shown, that companies without a purpose driven and value oriented culture cannot survive in a world where people are seeking meaningful interactions and trusting relationships.
During his presentation, Scott will help you:
- Define your values
- Understand where those values came from
- Understand the difference between functional purpose and mission purpose
- Understand the importance of staying true to your values in the face of temptation or profit
- Recognize employees and colleagues who's values are either aligned with your values or out of alignment
Scott Deming is a seasoned business professional with over thirty years of corporate experience and over twenty years as owner/operator of a national advertising and marketing firm. He has helped managers and executives from just about every industry, across the globe, become stronger, more effective leaders.
Beyond The Platform Virtual Presentations
The most common response after one of Scott's keynote presentations or training programs is this - "That was amazing, relevant and transformative. But now what? How do we keep the message alive and the momentum going?"
If you're like most companies, you don't have the time or the budget to bring your staff together several times a year and hire someone to conduct ongoing training. For most, it's simply not viable. Until Now!
Enter... Beyond the Platform, a highly affordable and convenient virtual training program, created to address the most common challenges and solve the most troubling issues companies face every day. Each component of the training program is tailored to your specific industry and organizational needs. Beyond the Platform was developed to address and improve:
- Leadership
- Customer Experience
- Innovation
- Brand
- Sales
- Culture
- Morale
- Customer and Employee Loyalty
What Exactly is Beyond the Platform?
Beyond the Platform is a virtual training program that utilizes the latest audio, video and streaming technology and combines it with our nearly forty years of corporate experience and the expert speaking and communication talents of Scott Deming. Each tailored program is designed and presented in a way that helps organizations get past the road blocks and continue on the road to growth and profitability. What are the Program Components?
Depending on your needs and budget, Beyond the Platform includes all or some of the following:
- Training Videos
- Live Video Interviews
- Podcasts
- Webinars
- Newsletters
- Teaser Videos
Your Beyond the Platform program is uniquely branded with your company logo, style and information and is designed to be delivered from your corporate website, email and any other platform you wish to use. And, each component is professionally produced in our own production studios, which means we can be extremely responsive with your changes and updates and most important, keep your costs down!
Once we've discuss your needs, we will prepare a proposal. Your customized proposal will include a schedule with proposed content, as well as itemized costs for each component.
“Scott has served as a keynote speaker at a number of our events over the past several years. In short he delivers a quality program whether he’s speaking to a team of our front line sales personnel or high level leaders. His vast years of experience in sales, marketing, advertising, and business in general allow him to offer a multitude of content. His stage presence and ability to connect with an audience is second to none. Scott is a master in tailoring his message to captivate audiences and provides them with practical take-aways everyone can use to grow their business, leadership, and overall self-worth. I highly recommend Scott for anyone looking to inspire their team to the next level.”
“Scott has served as a keynote speaker at a number of our events over the past several years. In short he delivers a quality program whether he’s speaking to a team of our front line sales personnel or high level leaders. His vast years of experience in sales, marketing, advertising, and business in general allow him to offer a multitude of content. His stage presence and ability to connect with an audience is second to none. Scott is a master in tailoring his message to captivate audiences and provides them with practical take-aways everyone can use to grow their business, leadership, and overall self-worth. I highly recommend Scott for anyone looking to inspire their team to the next level.”