Dan Gingiss

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Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.


Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast.


He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.


Most-Requested Speaking Topics: 

1) How A Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy

2) Why Every Employee Is In The Customer Experience Business

3) Why It Pays To Belong: The Intersection Of Diversity, Inclusion, and Customer Experience


Some of Dan's Happy Clients:


Benco Dental, Dippin’ Dots, IKEA, Jiffy Lube, Motorola Solutions, Samsung, SAP, Walton Communities

Industry Associations:

Bowling Proprietors’ Association of America (BPAA), Building Service Contractors Association International (BSCAI), Career Education Colleges and Universities (CECU), Florida REALTORS Association, International Carwash Association (ICA), International Spa Association (ISPA), Meeting Professionals International (MPI), Marine Retail Association of the Americas (MRAA)

Dan Gingiss's Experiences

Virtual In-Person
Virtual In-Person

Payment Terms


Dan’s expertise in the subject matter was evident, as he seamlessly connected his content to the industry. The feedback we received from participants was overwhelmingly positive, highlighting Dan’s ability to engage, educate, and leave a lasting impression. Dan’s professionalism and commitment to delivering a memorable experience truly elevated our conference.

Erin Hlavacek, Education and Learning Services, SmithBucklin (International Carwash Association)

We hired Dan to speak at our inaugural user conference at Forethought. Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers (and for me personally!). They made me rethink my own experiences, both as a customer and a service provider. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!

Deon Nicholas, CEO, Forethought

We have had the great fortune of working with Dan on two events this year. The first, a keynote at our annual awards meeting. He was such a hit that we brought him back to facilitate an interactive Experience Maker [workshop] session with our teams. The feedback for both events was nothing but positive with many rave reviews. The additional content available with his books, podcast, blog, Experience Maker Challenge have enabled us to create a robust initiative for the year that our teams are excited about. Highly recommend whether you’re looking for keynote, workshops, or consulting.

Melissa Whirledge, Director of Marketing, Walton Communities
  • What is your favorite quote? "Do Simple Better" - World Series Champion Chicago Cubs Manager Joe Maddon
  • Are there any moments that stand out as having a significant impact on your career? A former boss told me: “I’ve been watching you in meetings, and no matter what the business problem is, you always try to solve it from the customer’s perspective.” He was right.
  • Outside of your profession do you have any hobbies/interests? I enjoy playing softball, pinball, and fantasy baseball, and I am also a licensed bartender.
  • Is there anything else we should know about you? Here are some of the experiences that have shaped Dan: He is a licensed bartender who makes a mean gin martini but also a secret-recipe cherry cosmo He has sung the National Anthem with a