Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at McDonald’s, Discover, and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
Most-Requested Speaking Topics:
- How A Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy
- Why Every Employee Is In The Customer Experience Business
- Why It Pays To Belong: The Intersection Of Diversity, Inclusion, and Customer Experience
Some of Dan's Happy Clients:
- Corporate: Benco Dental, Dippin’ Dots, IKEA, Jiffy Lube, Motorola Solutions, Samsung, SAP, Walton Communities
- Industry Associations: Bowling Proprietors’ Association of America (BPAA), Building Service Contractors Association International (BSCAI), Career Education Colleges and Universities (CECU), Florida REALTORS Association, International Carwash Association (ICA), International Spa Association (ISPA), Meeting Professionals International (MPI), Marine Retail Association of the Americas (MRAA)
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Dan’s expertise in the subject matter was evident, as he seamlessly connected his content to the industry. The feedback we received from participants was overwhelmingly positive, highlighting Dan’s ability to engage, educate, and leave a lasting impression. Dan’s professionalism and commitment to delivering a memorable experience truly elevated our conference.
Dan’s expertise in the subject matter was evident, as he seamlessly connected his content to the industry. The feedback we received from participants was overwhelmingly positive, highlighting Dan’s ability to engage, educate, and leave a lasting impression. Dan’s professionalism and commitment to delivering a memorable experience truly elevated our conference.