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David Salyers

Original Chick-fil-A Marketing Executive

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David Salyers was one of the original two marketing executives at Chick-fil-A. He spent 37 years in the Marketing Department helping to shape its marketing success, including the iconic Cow Campaign. He most recently served as Vice President of Marketing, Growth and Hospitality.

 

Starting with Chick-fil-A four hours after college graduation, his first office was in a mobile home attached to an airfreight warehouse in Hapeville, GA. He had a front row seat to watch the organization grow from those humble beginnings to a multibillion-dollar organization with over 2500 locations around the country and around the world.

 

Having worked at Chick-fil-A for most of his career, he saw how the principles of servant leadership and generosity helped to build a remarkable brand and culture. He is now using his experience, expertise and passion to spark the growth of individuals, teams and organizations wanting to do the same.

 

David attended Wake Forest University, the Universidad de Madrid and graduated from the University of Georgia Business School. David currently serves as a board member for numerous organizations and has helped launch several startups and nonprofits, including:

  • Board member, SouthState Bank (NYSE-SSB)
  • Founding partner, and board member, ROAM
  • Partner and board member, ADDO worldwide
  • Partner and board member, the HUB
  • Partner and board member, BaseLedger
  • Cofounder, Champion Tribes
  • Board of directors, fab’rik

David has been an enthusiastic supporter of the University of Georgia’s Terry College of Business. He has had particular interest in the Terry College Institute for Leadership Advancement. He is a member of the Terry Dean’s Advisory Council, currently serving as the Chairman. He has been a winner of the Bulldog 100 award on multiple occasions.

 

In 2017, David was awarded the University of Georgia Terry College of Business Distinguished Alumni Award. In 2019, he was appointed as the inaugural Startup Mentor Executive in Residence for UGA.

 

Throughout his career, David has had a passion to serve leaders who are equally committed to building remarkable brands and cultures. He intuitively sees the potential in others and organizations, learning from his time at Chick-fil-A that the counterintuitive approach is often the best one.

 

After participating in and learning from the extraordinary success of Chick-fil-A, David realized the business principles used to catapult that organization can work anytime and anywhere, no matter the size of the team or company. He endeavored to capture many of those principles and lessons in his book Remarkable!, which he co-authored with Dr. Randy Ross. The book debuted on Feb. 16, 2016 as the #1 selling Business Management book on Amazon.

 

Now, David is attracted to the opportunity to help companies create a competitive advantage by building Remarkable! cultures and brands. He is on a mission to help create brands and cultures more defined by meaning than money — organizations that achieve success in a manner that redefines it!

Speaking Topics

Spark A Revolution: Identify Your Brand’s Competitive Advantage And Transform Your Business From The Inside Out.

What organization doesn’t want to create more sales? But truly Remarkable organizations aren’t focused on increasing sales, they’re focused on creating raving fans. Raving fans are people who 1) are happy to pay full price, 2) come more often and 3) tell other people about your organization. In this talk, Former Chick-fil-A Marketing VP David Salyers recounts Chick-fil-A’s biggest successes and shares the principles and strategies behind those successes that you can use to connect deeply with customers, who ultimately demand and fund your business growth.

Remarkable- Becoming The Meaningful Business Your Employees & Customers Are Looking For

You may be surprised to learn that 80% of what Chick-fil-A does is exactly the same as what their competitors do. But 20% is dramatically different – and it’s what sets Chick-fil-A apart as a remarkable organization. A business worth “remarking” about that drives incredible results for their customers, employees, and stakeholders alike. What if you could take a deep dive into understanding that 20% in order to help your organization create your own, unique 20% that will help you get 100% better results? In other words, what if we could truly understand what makes certain businesses “remarkable” and apply those principles to our own organizations? In this signature talk, David Salyers powerfully does just that. Exploring key themes on culture, values, and mission, “Remarkable” is an engaging and memorable talk that has the potential to impact you and your organization to the very core.

Second Mile Service- Creating A Service-Centric Environment Through The Power Of “Moment-Ization”

When businesses consider their customer experience strategy, they often focus on mitigating the negative experiences – making up for the slow service, apologizing for the inconsiderate employee, refunding for the lost order. By focusing only on the problems that need to be fixed, they set the bar at average or, at best, forgettable. But there’s a new approach to customer experience, an approach that focuses on creating memorable positive experiences – “Remarkable moments” – instead of just fixing the negative ones. In this compelling talk, David will explore this paradigm shift and challenge the way your organization approaches hospitality and service, sharing about Chick-fil-A’s unique “Second Mile Service” strategy. Using moving examples from Chick-fil-A Team Members across the country, he’ll expand on your opportunity to generate incredible ROI through creating daily Remarkable moments and will challenge you to see your business as not only an opportunity for monetization but also for “moment-ization.”

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Testimonials

David's talk on culture was paramount in getting our system aligned and excited about our Mission, vision, and core values. David's talk was the highlight of our two-day conference and we'd recommend his inspirational message to any organization that aims to be the best in the world.

David invigorated our group through purposeful self-reflection that took us on a journey to identify and create real inherent customer value and meaningful hospitality into our food and beverage business. There are many ways to demonstrate servant leadership within your teams, business, and communities, but seeing it through his filtered lens makes building a culture fun, creative and simply worthwhile.

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