Jim Harris

How AI is Increasing Sales & Productivity, Improving Customer Satisfaction, and Shortening Cycle Times

This fast-paced, dynamic session will focus on proven, practical strategies, tactics, and actionable tools. It will highlight dozens of AI and GenAI apps and case studies focused on improving customer satisfaction, dramatically shortening cycle times, increasing sales, and cutting costs. It will highlight benefits for many different functions within an organization: sales, marketing, customer service, and AR/AP.

AI use cases have created up to 10,000X increases in productivity:

• AI will add up to $4.4 Trillion of economic value annually worldwide by 2030, according to McKinsey
• Most aspects of business, associations, and government will be impacted by this transformative technology

This program is perfect for:

• Leaders in organizations
• Directors, managers, and supervisors who will be tasked with implementing AI

The audience will leave with:

• How AI is transformative for organizations and industry
• Where to start the process & steps to guarantee success
  

US healthcare spending was $4.8 trillion in 2023 and will grow to $7.2 trillion by 2031. We don’t have a health care system; we have a sickness care system. True health care would involve catching cancer at stage zero, and preventing it from taking hold, rather than discovering it at stage three or four when a patient is symptomatic and working to reverse it. AI’s predictive capabilities are perfectly crafted to do this and could save the US up to $360 billion annually. Jim’s session will validate this research and demonstrate how specific applications can help across the system – from organizations to pharma to practitioners.

Why is this Important?

• In North America we are living longer than ever before. Aging baby boomers in the US and Canada will be placing increased demands on the healthcare system.
• With record government spending during the pandemic, interest payments to service the cumulative debt is consuming a large portion of the government budget. Healthcare spending will be constrained; efficiency will become increasingly important.
• Has your family doctor read the 7,000 medical journal articles that were published today? AI necessary to achieve the best possible patient outcomes.

How an AI session in Healthcare & Pharma can help:

• Automating Administrative Tasks
• Enhancing Diagnostic Accuracy: Minimizes errors and unnecessary tests.
• Predictive Analytics: Forecasts patient admissions and health outcomes.
• Personalized Medicine: Tailoring treatments to individual genetic profiles.
• Remote Monitoring: Enabling efficient patient monitoring outside hospitals.
• Drug Discovery: Cutting costs and accelerating development
• Operational Efficiency: Streamlines hospital operations for cost savings.
• Fraud Detection: Identifies discrepancies in billing and insurance claims.
• Clinical Trial Research: Optimizes patient selection and monitoring.
• Health Record Analysis: Improving patient data management and accessibility.

This program is perfect for:

• Healthcare leaders and practitioners

The audience will leave with:

• How AI is transformative healthcare: global case studies

This fast-paced, engaging session will highlight proven strategies, actionable tools, and case studies that show how AI can boost member engagement, streamline operations, and reduce costs. 

AI: The Future of Associations

• Generative AI can automate 60% to 70% of work tasks, significantly increasing employee productivity by hundreds of hours.
• AI has driven the greatest cost reductions in human resources, significant revenue growth in marketing and sales, and over 5% revenue increases in many cases for supply chain and inventory management through optimization.
• The total economic impact of generative AI is projected to generate between $6.1 trillion to $7.9 trillion annually thanks to enhanced productivity and efficiency.

This Program is Perfect For:

• Association leaders and executives
• Membership and engagement professionals
• Event coordinators and managers
• Marketing and communications teams
• Operations and administrative staff

The Audience Will Leave With:

• A clear understanding of how AI is transformative for associations across various functions, including membership retention, recruitment, finances, and event management
• Practical, step-by-step guidance on where to start with AI adoption and the steps necessary to ensure success
• A customized program tailored to your association’s specific needs and challenges, including dozens of AI and GenAI apps and real-world case studies

This fast-paced, dynamic session will focus on proven, practical strategies, tactics, and actionable tools. It will highlight dozens of AI and GenAI apps and case studies focused on improving customer satisfaction, dramatically shortening cycle times, increasing sales, and cutting costs. It will highlight benefits for many different functions within an organization: sales, marketing, customer service, and AR/AP.

AI will be transformative in construction by:

• Reducing project costs
• Optimizing resource allocation
• Improving scheduling and supply chain
• Improving risk management
• Monitor progress in real-time
• Minimize waste and downtime
• In preventative maintenance monitor thousands of parameters and predict machinery failure before it happens.
• Enhance data analysis and client communication with updates

The audience will leave with:

• How AI is transformative for organizations and industry
• Where to start the process & steps to guarantee success
• Jim customizes all his programs to the organization and industry

AI is transforming business, government, and society as a whole

• We’re seeing AI applications with 10X to 10,000X increases in productivity!
• AI will add up to $4.4 Trillion of economic value every year by 2030
• Many aspects of business, associations, government, and society are being enhanced by this transformative technology.

This fast-paced, dynamic session will focus on proven, practical strategies, tactics, and actionable tools. It will highlight dozens of AI and GenAI apps and case studies focused on improving customer satisfaction, dramatically shortening cycle times, increasing sales, and cutting costs. It will highlight benefits for many different functions within an organization: sales, marketing, customer service, and finance. In the US there are nearly 2 million job openings in health care alone. AI can save $386 billion a year if fully implemented in health care alone while addressing the staff shortage.

Jim’s sessions have been described as “mind-blowing,” “riveting” and “eye-opening.”

The session will explore:

• What are the implications for business leaders?
• Where and how to begin?
• What resources are available to begin your AI journey?

Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) – is the defining reality of modern business. For today’s executives, mastering VUCA is essential to navigating the turbulence and turning uncertainty into opportunity.

The Age of Accelerated Change

We are witnessing the fastest, most disruptive period in corporate history. Markets shift overnight. Technologies leapfrog decades. Consumer behaviors evolve in real time.

The scale and speed of change are without precedent:

• On April 3-4, 2025, US markets lost $6.6 trillion in value following President Trump’s announcement of tariffs on 90 countries. Five days later, after the decision was paused, markets rebounded by $5.4 trillion – a staggering single-day recovery.
• On January 27, 2025, China’s DeepSeek unveiled its R-1 AI model, instantly disrupting global tech. U.S. high-tech firms lost $1 trillion in a single day. NVIDIA alone dropped $600 billion, the largest single-day market cap loss in US history.
• It took the airline industry 68 years to reach 50 million users. It took Pokémon Go just 19 days.

These events aren’t anomalies – they’re signals of a world in permanent flux. Leadership strategies must evolve accordingly.

The Executive Imperative in a VUCA Landscape

For C-suite executives, this moment demands more than operational excellence. It requires visionary leadership, systemic thinking, and a willingness to experiment at scale.

Key questions every executive team must address:

• How can we adapt faster?
• What systems will allow us to pivot, scale, and sustain momentum?
• How do we build organizational resilience at every level?
• How do we make bold, high-stakes decisions amid uncertainty?
• What kind of leadership is required when there is no clarity?
• How do we lead through crises (economic shocks, pandemics, geopolitical upheaval?
• How do we keep our people engaged, aligned & inspired amid constant change?
• How can we future-proof our business in the face of accelerating disruption?

VUCA as a Strategic Advantage

Leaders who understand the nature of VUCA don't just survive—they thrive. They create adaptive organizations, nurture courageous cultures, and lead with both decisiveness and humility. In a world where transformation not optional, mastering VUCA is essential. Those who develop the capacity it will outpace disruption—and shape the future of business.

Associated Topics

• Geopolitics & Global Risk
• Trade wars & tariffs (US-China)
• Regional conflicts (Ukraine-Russia)
• Sanctions & economic upheaval
• Deglobalization
• Shifts in global alliances
• Supply chain

Technological Disruption

• AI and automation (GenAI, job loss fears)
• Cybersecurity & ransomware
• Quantum computing