Mark Sanborn is an international bestselling author and hall of fame keynote speaker on leadership, customer service, business growth, and organizational performance.
Hailed as one of the top leadership experts in the world, Mark has given more than 3,000 presentations in every US state and in 14 countries. He is a New York Times bestselling author of eight books, including The Fred Factor, which has sold over two million copies worldwide.
Mark’s list of clients includes renowned brands such as Costco, Enterprise Rent-a-Car, FedEx, Harley-Davidson, Cisco, KPMG, Morton’s of Chicago, New York Life, RE/MAX, ServiceMaster, ESPN, GM, IBM, Avnet, St. Jude Children’s Research Hospital, Sandvik, and John Deere.
Speaking Topics -
EXTRAORDINARY LEADERSHIP: How to Create an Engaged and Inspired Team
Utilize Timeless Leadership Principles: While circumstances may shift, the core principles of leadership never change. Mark explores the timeless qualities that distinguish extraordinary leaders from the rest. His extensive knowledge base, accumulated over four decades, equips audiences with invaluable insights into effective leadership practices, enabling leaders to inspire and empower their teams to reach new heights.
Drive Change and Ignite Transformation: Change is inevitable, and extraordinary leaders not only embrace it, but also become the catalysts for transformation. Mark delves into the art of leading change, developing strategies to mobilize teams, overcome resistance, and navigate through uncertainty. He shares invaluable strategies for adapting to new paradigms, staying agile, and leading with humanity in the face of challenges.
Create an Inspired Culture: Extraordinary leaders recognize the power of culture in unleashing their team's potential. Mark delves into the essence of cultivating an inspired culture that fosters creativity, innovation, and unparalleled success. His deep understanding of human motivation and team dynamics enables us to unlock the secrets to building a culture that thrives on excellence and achievement.
Leave a Legacy of Extraordinary Leadership: Extraordinary leaders not only achieve remarkable results, but also leave a lasting impact on those they lead. We explore the concept of legacy and how it drives exceptional leadership in others. Mark reveals the keys to leaving a legacy of extraordinary leadership, emphasizing the importance of mentorship, nurturing talent, and creating a culture of continuous growth.
EXTRAORDINARY SERVICE: How Doing a Little Extra Creates Huge Results
Shift Your Mindset: Learn how to move away from viewing customer service as a mundane task and instead, embrace it as an opportunity to create moments of magic. Understand the power of exceptional customer experiences in building brand loyalty and customer advocacy.
Personalize with Impact: Discover the art of personalization in customer service. Understand the importance of treating each customer as an individual, and tailor your interactions to their unique needs, preferences, and desires.
Empower Your Team: Develop strategies to empower your customer service team to go above and beyond. Provide them with the tools, training, and autonomy to make decisions and resolve issues effectively. Encourage a culture of ownership and continuous improvement, where team members are motivated to deliver magnificent service.
EXTRAORDINARY ORGANIZATIONAL PERFORMANCE: Little Everyday Actions that Create Remarkable Outcomes
Embrace a Purpose-Driven Mindset: Discover the power of purpose in driving organizational performance. Align your team's efforts with a clear and compelling purpose that inspires passion, fosters commitment, and fuels extraordinary performance. Understand how purpose-driven organizations outperform their competitors and create a lasting impact.
Cultivate a Culture of Passionate Doers: Learn how to foster a culture that encourages and inspires initiative, enthusiasm, and proactive action. Empower employees to take ownership of their work, think creatively, and continuously seek improvement. Encourage collaboration, experimentation, and risk-taking to foster innovation and drive exceptional performance.
Work Intentionally: Challenge the status quo by setting ambitious goals that stretch the limits of what is considered possible. Break down goals into actionable steps, establish clear metrics for success, and regularly track progress. Create a performance-driven environment that motivates individuals and teams to push beyond their comfort zones and achieve extraordinary results.
Foster Accountability and Continuous Learning: Instill a culture of accountability where individuals take responsibility for their actions and outcomes. Encourage feedback, both positive and constructive, and provide opportunities for ongoing learning and development. Celebrate successes, learn from failures, and continuously improve to sustain and enhance organizational performance over time.