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Jesse Cole

Owner of Savannah Bananas | Creator of Banana Ball | Author of Fans First & Find Your Yellow Tux

Jesse Cole, also known as “the guy in the yellow tuxedo,” is the founder of Fans First Entertainment and the owner of the world-famous Savannah Bananas as well as the Party Animals, Firefighters, and Texas Tailgaters. With the mantra “Fans...

Will Guidara

Restaurateur, Eleven Madison Park, The #1 Restaurant in the World; NY Times Best Selling Author, Unreasonable Hospitality

Will Guidara is the author of the NY Times Bestseller Unreasonable Hospitality, which chronicles the lessons in service and leadership he has learned over the course of his career in restaurants. He is the former co-owner Eleven Madison Par...

Tiffani Bova

Former Salesforce Growth Evangelist | Gartner Fellow | CX and Sales Expert

Growth is no longer just a sales play- it's an experience strategy. Tiffani shows how aligning CX and EX unlocks next-level performance.

Shep Hyken

World-renowned expert in Customer Service & Customer Experience | NYT and WSJ Bestselling Author | Researcher

Customer service isn't a department. Customer experience isn't a strategy. They are a mindset embedded in your culture, driving amazing experiences for every customer, every day.

Brittany Hodak

Customer Experience Expert and Author of Creating Superfans

If your customers aren't telling their friends about you, you're in trouble. Brittany helps audiences level up their customer experience to create superfans - enthusiastic brand advocates.

David Avrin

Customer Experience Keynote Speaker, Author, Consultant

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP has shared his content-rich, very entertaining, and actionable presentations with enthusiastic audiences across North America and ar...

David Brownlee

Leading Customer Success Expert, Author, Trainer

David Brownlee is a customer experience, communication, and leadership expert. He is the CEO of The Brownlee Group, LLC and founder of the Rockstar Customer Service Training Program. He is a two-time, number one, best-selling author of Rock...

Brad Montgomery

Humor-Driven Engagement Expert | NSA Hall of Famer | Trusted by Microsoft, the FBI & the IRS

Your people don't need another motivational speech - they need to feel seen, valued, and fired up. That's how you drive performance. Brad shows you how.

Brent Adamson

Highly Respected Researcher | Advisor In Revolutionizing the B2B And B2C Sales Industries

Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives around the world. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, indust...

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Annette Franz

Consultant | Keynote Speaker | Author | Building Winning Organizations That Put People Front and Center

Ready to fundamentally change how your organization does business - and boost your bottom line in the process? Together, let's shift the culture and the mindset.

Dr. Marcus Collins

Bestselling Author of "For the Culture" | Led Marketing Strategy for Beyonce, Budweiser & Google

You're not selling a product- you're selling what it means. Culture is the context that drives behavior. Learn how to lead with belief.

Matt Dixon

Global Authority on Business Development, Sales and Customer Experience

One of the world's foremost experts in sales and customer experience. Known for his ground-breaking research, Dixon is a frequent contributor to Harvard Business Review and author of some of the most important business books.

Kevin Brown

Motivational Speaker, Author, and Creator of The Hero Effect

Kevin Brown empowers people to embrace a simple philosophy that separates best in class organizations and high-performance people from everybody else.

Joey Coleman

Customer Experience and Employee Management Expert

When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience – they call Joey Coleman for assistance. A recognized expert in the field of customer and employee retention...

David Salyers

Original Chick-fil-A Marketing Executive

David Salyers was one of the original two marketing executives at Chick-fil-A. He spent 37 years in the Marketing Department helping to shape its marketing success, including the iconic Cow Campaign. He most recently served as Vice Presiden...

Rachel Tipograph

Founder & CEO of MikMak, One of Fast Company’s Most Creative People in Business, Former Global Director, Digital and Social Media, GAP

Rachel Tipograph considered herself amongst the digerati since the moment she became an eBay power user at 13. Forbes listed Rachel as one of its “30 under 30 Who Are Changing The World,” Marie Claire named her one of “The 50 Most Influenti...

Sylvie di Giusto

The World's First 3D Immersive Keynote Speaker, Multi-Award-Winning Presenter, Bestselling Author

The Power of Choice offers an important reminder - excellence is about choosing better. With every interaction, even the smallest micro-choice can create a meaningful macro-impact.

Paul Rutter

Hospitality Industry Expert, Executive Coach

Recognized by USA Today, ABC, NBC, MarketWatch, and FOX, Paul Rutter is a customer experience expert, speaker, bestselling author, and founder of the More Than Perfect™ service model.   Over the past three decades, Paul has managed and guid...

Dan Gingiss

Customer Experience Expert, Author of "The Experience Maker"

If your customers aren't sharing your story, you're not giving them one worth telling. Learn how to turn everyday moments into high-impact experiences that drive loyalty and growth.

Joseph Michelli

NYT No. 1 bestselling author | Advisor to Mercedes & Starbucks | Professor of Service Excellence

Your tech may be flawless, but without human connection, loyalty wanes. Learn the playbook that fuses digital speed with personal care to turn customers into vocal, lifelong fans.

Dennis Snow

Former Disney Leader | Advisor to Fortune 500's & Franchises | Author of "Lessons From The Mouse"

Most leaders think great service happens naturally. It doesn't. Dennis demonstrates how Disney systematically creates magical moments and how any organization can cultivate a similar loyalty-

Ron Kaufman

World's No. 1 Customer Service Guru

Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energeti...

Mark Levy

Employee Experience pioneer & former Head of EX at Airbnb, designing human-centric cultures worldwide.

Mark Levy helps organizations shift from traditional HR to holistic employee experience, crafting data-informed culture strategies that drive engagement, retention, and brand alignment.

John DiJulius

International Customer Experience Keynote Speaker & Author of 5 Bestselling Customer and Employee Experience Books

John DiJulius is the Authority on Customer and Employee Experience, a Best-Selling Author, an International Keynote Speaker and Consultant, and a TEDx Speaker. John's best-selling books include:The Employee Experience Revolution The Custome...

Jim Knight

Organizational Culture & Leadership Rock Star

Jim Knight teaches organizations of all sizes how to attain their own “rock star” status. Although his illustrious career started at Gatorland Zoo in Florida (he has scars to prove it), Jim cut his teeth in the hospitality training industry...

Don Peppers

Acclaimed Author, Keynote Speaker, CX Expert

Recognized as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author, speaker, and co-founder of the management consultant firm, Peppers & Rogers Group. His new company, CX Speakers, delivers workshops, keynote presentation,s and thought leadership consulting focused on customer experience topics.  Don Peppers’ work routinely examines the...

Michael Solomon

Consumer Behavior Expert, Keynote Speaker, Professor of Marketing at Saint Joseph's University

Michael Solomon partners with marketers and leaders to help them understand the minds of today's consumers in our volatile economy. Nothing keeps business leaders up at night more than knowing how quickly their brand can be negatively impac...

Aubrey Bergauer

No. 1 Bestselling Author | "Steve Jobs of Classical Music" | LinkedIn Top Voice

Your product isn't the problem. Optimizing your business around the product is.

Ronald McDonald

The Original Man Behind McDonald's and Many other Franchises

Ronald McDonald (The Original) is a name recognized worldwide for the success of his family's McDonald's Hamburgers restaurants. Ronald is a successful published Author (Ronald McDonald's The Complete Hamburger, Ronald McDonald's International Burger Book, The Franchise Buyers Guide, and several other nonfood-related books). He has been involved in franchising and restaurants for over 5 decades wo...

Robert Richman

Co-Creator of Zappos Insights; Culture Strategist

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Robert built Zappos Insights from a small website...

Danny Snow

Disney-Trained CX Strategist | Transforms Customer Experience for Fortune 500s & Franchises

Most companies talk about customer experience but leave it to chance. Danny shows leaders how to systematically design experiences that turn customers into raving fans and referral machines.

Dave Gordon

Global Brand Builder | Performance Coach | Author of "TIP" and "Culture Champion"

Like it or not, you are judged every day of your life. Your words, actions, and unique value are the keys to lasting success. Dave will teach you how to proactively take personal accountability for your reputation and results.

Scott Steinberg

Bestselling Futurist + Trends Expert, Thought Leadership for 2000 Brands, Top 25 Consultant + Analyst, CEO Intl Assoc Business Development

Hailed as The Master of Innovation by Fortune magazine, the World’s Leading Business Strategist and an award-winning strategic consultant, trends expert, and professional speaker, Scott Steinberg is an expert on leadership, change, and inno...

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